Returns or Exchanges

Thank you for choosing Centennial Pantry LLC to shop with us! We value the satisfaction of every customer, so we have a clear return policy in place to ensure that you feel comfortable when purchasing our apparel and home goods. Here are the details of our return policy:

1. Return Terms
   We accept returns on most items provided that:

Items must be unused and in their original condition, including all tags, packaging, and accessories.
Return requests must be submitted within 30 days of receiving the item (see below for specific timeframes).
Customized items, personalized items, or certain promotional items may not be eligible for return.

2. Return Request Process
   If you wish to return an item, please follow the steps below:

Contact Customer Service: Please contact our Customer Service team to explain why you wish to return an item and the relevant order information.
Get a Return Authorization: Customer Service will provide you with a Return Authorization and instructions, including how to prepare your return package.
Prepare your package: Please securely package the item in its original packaging and be sure to include all relevant documentation (such as a Return Authorization) in case there are any issues with the return processing.

3. Return Shipping
   Usually, return shipping is the responsibility of the customer, but we will cover return shipping in the following cases:

If the item you received is not what you selected when placing your order (e.g., the wrong size, color, or model).

If the item is defective or damaged.

In these cases, please make sure to explain the situation when you request a return, and we will provide the appropriate return label.

4. Refund Processing
   Once the returned item arrives at our return processing center, we will check it to confirm that the item is eligible for return. Once confirmed, we will process a refund for you:

Refund method: The refund will be made according to your original payment method.
Refund time: Refunds are usually completed within the processing time after receiving the return, which may vary depending on the bank’s processing speed, but is usually 7 days.

5. Exchange Policy
   If you wish to exchange an item, you can choose to return it first and then place a new order through our website. Please note that exchanges may involve new shipping costs, which will depend on the shipping method you choose.

6. Policy Changes
   We reserve the right to modify this return policy at any time. Any changes will be announced on our website, and we recommend that you check regularly to ensure that you have the latest policy information.

If you have any questions or need further assistance, please feel free to contact the Centennial Pantry LLC customer service team. We strive to provide the best shopping experience and hope that you will be satisfied and happy every time you shop!